IR Magazine, April 26, 2018
By any measure, Amazon CEO Jeff Bezos’ 4,300-word annual letter to shareowners, which was released last week, is a long document. But Bezos only devotes about half of his letter to report the company’s results.
Interestingly, the other half of the letter is devoted to a treatise on customers and high-performing staff: what defines them, how high performance is manifested, whether this skill is learned or taught, and why and how a large company should continuously strive for the highest standards.
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